Frequently Asked Questions
Everything you need to know about your custom culinary gifts.
How do I customize my bottle?
Simply select your preferred oil, vinegar, or spirit, then use our online editor to upload an image or enter custom text for the label. Our team will ensure the design is perfectly aligned before printing.
What is the lead time for personalized orders?
Because each bottle is custom-crafted, please allow 3-5 business days for processing plus standard shipping time. During holiday seasons, we recommend ordering at least two weeks in advance.
Can I return a personalized item?
Due to the custom nature of these products, personalized bottles cannot be returned or exchanged unless they arrive damaged or there is an error in the customization made by our team.
Are the ingredients inside the bottles organic?
Many of our premium oils and vinegars are sourced from organic farms. Please check the specific product description for detailed ingredient lists and certifications.
Do you offer bulk discounts for corporate gifting?
Yes, we offer special pricing for orders of 20 bottles or more. Please contact our Concierge Team for a custom quote and assistance with large-scale personalization.
How are the bottles packaged for shipping?
We use eco-friendly, high-impact resistant packaging specifically designed for glassware to ensure your personalized bottles arrive safely and in pristine condition.